At Root to Room, we are committed to offering thoughtfully curated lifestyle products rooted in quality, craftsmanship, and customer satisfaction. We understand that situations may arise where a return, exchange, or refund may be necessary. This Return, Exchange & Refund Policy (“Policy”) outlines all applicable terms and conditions for purchases made through roottoroom.store.

 

1. Return Policy

1.1 Standard Return Window

Customers may request a return within 15 (fifteen) calendar days from the date of delivery.
 Return requests received after this period will not be accepted, unless approved at the sole discretion of Root to Room.

1.2 Conditions for Return

To qualify for a return:

  • Item must be unused, unworn, unwashed, and in original condition.
  • All tags, labels, barcodes, invoices, and packaging must be intact.
  • Item must be returned in its original brand/manufacturer packaging.
  • Item must not be part of our Non-Returnable Items (see Section 4).
  • Products failing quality checks will be returned to the customer at their own cost.

 

2. How to Initiate a Return

To begin a return, email us at support@roottoroom.store with:

  • Order Number
  • Product Name
  • Reason for return
  • Clear photos/videos of the product condition (mandatory for damage/defect claims)
  • Invoice copy and barcode details

Upon review, you will receive:

  • Return shipping address or pickup details
  • A prepaid return label (only if the return is due to Root to Room’s error)

Do not send any item back without our confirmation. Unauthorised returns will be rejected.

 

3. Refunds

3.1 Refund Processing

After the returned product passes quality inspection:

  • Refunds will be issued within 7–10 business days to the original payment method.
  • For COD orders, refunds will be provided as store credit.
  • Refund timelines may vary depending on your bank or payment provider.

If you do not receive your refund within 15 business days after approval, please contact us.

3.2 Refund Eligibility

Refunds are applicable when:

  • Product is defective, damaged, or incorrect
  • Apparel does not fit (size issue)
  • Return is approved via email by our team

 

4. Non-Returnable / Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Custom-made, personalised, or made-to-order products
  • Products marked as non-returnable
  • Perishable goods (plants, food items, flowers)
  • Personal care, beauty & hygiene items
  • Consumables
  • Opened or unsealed electronics
  • Furniture, bulk or oversized items
  • Products bought during sale, discount, or coupon-based offers
  • Gift Cards & Store Credits

 

5. Exchange Policy

Exchanges are accepted only when:

  • Wrong item is delivered
  • Product arrives damaged or defective
  • Apparel size change (subject to availability)

If the replacement item is unavailable:

  • Store credit will be issued (for COD payments)
  • Refund to original payment mode will be provided (for prepaid orders)

Exchange requests follow the same process outlined in Section 2.
 Exchanges are processed only after returned items pass inspection.

 

6. International Orders – European Union

EU customers are entitled to a 14‑day cooling-off period, during which they may cancel or return orders without providing a reason.

Items must be returned unused and in original packaging.

 

7. Return Shipping Costs

  • If the return is due to Root to Room’s error (incorrect/wrong/damaged item), we will arrange a free reverse pickup.
  • In all other cases, return shipping charges must be borne by the customer.

Shipping instructions will be provided via email once your return is approved.

8. Brand- or Artisan-Specific Policies

Certain brands or artisans selling through Root to Room may have additional or stricter return policies.
 Where applicable, their specific guidelines will override this Policy.

Any such details will be mentioned clearly on the respective product pages.

 

9. Dispute Resolution

All decisions regarding returns, refunds, and exchanges are at the sole discretion of Root to Room.
 Customers agree to accept Root to Room’s final decision as binding and conclusive.

No claims or liabilities shall arise once a decision is communicated.

 

10. Contact Us

For questions or support regarding returns, exchanges, or refunds:

Email: connect@roottoroom.store
 Customer Support Hours: Monday – Friday, 10 AM to 6 PM IST

 

Summary of Eligibility

Eligible for Return

Not Eligible for Return

Damaged/defective items

Custom or made-to-order items

Wrong product delivered

Unsealed/opened electronics

Size issues (apparel)

Perishable or hygiene items

Prepaid orders

Sale/discount items

COD orders (store credit only)

Gift cards/store credits

 

Important Notes

  • Return requests must be initiated within 3 days of delivery.
  • Approved returns must be shipped within 7 days.
  • Items sent without approval will be refused.
  • Damaged returns without photos/videos will not be processed.
  • Items failing QC will be returned at the customer’s cost.
  • This Policy may be updated without prior notice.