Terms of Service – roottoroom.store

Welcome to Root to Room (“we,” “us,” “our”). By accessing or using roottoroom.store (the “Site”) and our services (the “Services”), you agree to these Terms of Service (“Terms”). Please read them carefully.

If you do not agree to these Terms, please do not use our Site.

 

1. Eligibility

To use this Site, you must:

  • Be at least 18 years old, or
  • Use the Site under the supervision of a parent/guardian

By using this Site, you confirm that the information you provide is accurate and complete.

 

2. Use of the Website

You agree not to:

  • Use the Site for illegal or unauthorized purposes
  • Copy, modify, distribute, or sell any content without permission
  • Attempt to hack, disrupt, or misuse the Site
  • Use automated systems (bots, crawlers) without approval

We may suspend or block access if we believe you have violated these Terms.

 

3. Products & Orders

3.1 Product Information

We try to display accurate product details and images. However, colors, textures, or finishes may vary slightly due to screen differences or handmade/artisanal nature.

3.2 Pricing

Prices may change without notice.
 All prices displayed are final unless specified during checkout.

3.3 Order Acceptance

We may refuse or cancel orders due to:

  • Payment failure
  • Product unavailability
  • Incorrect pricing or listing errors
  • Suspected fraud

If your order is canceled after payment, we will issue a full refund.

 

4. Payments

All payments on the Site are processed securely through Razorpay.
 We do not store your card, UPI, or payment data.

By purchasing, you authorize us and our payment partner to process your payment.

 

5. Shipping & Delivery

We partner with Shiprocket, Delhivery, and Ecom Express for logistics.

Delivery timelines displayed are estimates and may vary due to:

  • Location
  • Courier delays
  • Weather or operational issues

Once shipped, tracking updates will be shared via email/SMS.

 

6. Returns, Exchanges & Refunds

Our Return, Exchange & Refund Policy forms part of these Terms.

Key points:

  • Returns accepted within 15 days if eligible
  • Damaged/defective/wrong products are fully covered
  • COD orders receive store credit
  • Non-returnable categories apply

Please review the full policy on our website before purchasing.

 

7. User Accounts

You are responsible for:

  • Keeping your password secure
  • Maintaining accurate account details
  • All activity under your account

We are not responsible for unauthorized access due to your actions.

 

8. Intellectual Property

All content on the Site—including images, text, graphics, logos, and product descriptions—is owned by Root to Room or our partners.

You may not:

  • Copy
  • Reproduce
  • Sell
  • Distribute
  • Modify

any part of the Site without written permission.

 

9. Reviews & User Content

If you submit reviews, comments, or content:

  • You grant us a royalty-free license to use, display, and share them
  • You confirm you own the content and it does not violate any rights
  • We may remove content that is offensive, misleading, or inappropriate

 

10. Third-Party Services

We use third-party tools to operate our Site, including:

  • Razorpay (payments)
  • Shiprocket/Delhivery/Ecom Express (shipping)
  • Google Analytics & Meta Pixel (analytics/ads)
  • Microsoft 365 & SMSGateway (email/SMS)
  • WhatsApp (customer support)
  • Hostinger & Cloudflare (hosting/CDN/security)

We are not responsible for the policies or actions of these providers.
 Please review their terms when using their services.

 

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for delays, losses, or damages caused by courier partners
  • Your use of the Site is at your own risk

Our total liability for any claim shall not exceed the amount you paid for the product.

 

12. Indemnification

You agree to indemnify and hold Root to Room harmless from any claims, damages, losses, or liabilities arising from:

  • Misuse of the Site
  • Breach of these Terms
  • Violation of law or third-party rights

 

13. Termination

We may suspend or terminate access to your account or the Site at any time for any reason, including:

  • Violating these Terms
  • Fraud or suspicious activity
  • Misuse of services

 

14. Governing Law

These Terms are governed by the laws of India.
 All disputes will be handled in the courts located in [Your State/City — e.g., Bhubaneswar, Odisha].

 

15. Changes to These Terms

We may update these Terms occasionally.
 The latest version will always be posted on this page.

Continued use of the Site means you accept the updated Terms.

 

16. Contact Us

If you have any questions about these Terms:

Root to Room
 Email: support@roottoroom.store